Natural Papasan Sofa

Free Delivery on All Orders

We offer FREE delivery to UK mainland addresses on all orders. Delivery to Northern Ireland may incur a surcharge, please drop us an email for a quote. Delivery is undertaken via UPS, DPD, EVRI and other trusted independent furniture couriers.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock, we will then process the charges and submit the order. 

Order Shipment:

Every effort will be made to ensure that your order will be dispatched within 3 days of ordering and your tracking information will be emailed to you within 24 hours after your order is dispatched.

Transit times are between 3 to 15 business days on average. However please refer to the delivery information stated under each product description to find out when you will receive your order.

Please feel free to follow up with any questions you may have about your order to orders@houseofrattan.co.uk 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to orders@houseofrattan.co.uk and we will process a return/refund/partial refund as appropriate.

Returns, Cancellations & Refunds:

All customers have the right to return any item within 14 days of the order being delivered. 

Returns are FREE & easy, If for any reason you are not completely satisfied with your products, simply email us at orders@houseofrattan.co.uk within 14 days of the date of receipt and we will take care of the return for free.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorised Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

Approximately 2400 trees are cut down every single minute! That  is a lot of trees. Deforestation is one of the hardest hitting impacts that our planet has to deal with, not to mention the people its effecting. It leads to global warming, floods, extinction of wildlife and complete devastation.

Our mission is to support and empower the shift to sustainable business practices by building a brand that gives back to our planet. 

This is why, we as a furniture brand decided we must do our bit for the planet by planting trees from the sale and distribution of our products. We do this by planting 1 tree for every order we receive on houseofrattan.co.uk and thats a promise.

To show our commitment and transparency of our ethics, and to start the brand how we mean to go on we have planted 100 trees to help with the reforestation in the Andes. We hope to increase this number exponentially by planting 1 tree for every order we receive in locations where need it the most. We want you to join us on the journey. When you order through houseofrattan.co.uk you know you’re doing your part to help restore our planets rainforests 1 tree at a time, and that’s an amazing feeling.

Every Order = 1 Tree Planted